1. Introduction
Welcome to Roavva. We take your privacy seriously. This Privacy Policy describes how Roavva Inc. and its affiliates ("Roavva," "we," "us," or "our") collect, use, process, and share your personal information. This policy applies to your access and use of our websites, mobile applications, and other online products and services (collectively, the "Services").
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time.
2. Information We Collect
We collect information about you in three ways: directly from your input, from third-party sources, and through automated technologies.
A. Information You Provide to Us:
We collect information you provide directly to us when you create an account, update your profile, post content, make a purchase, or communicate with us. This includes:
Account Data: Your name, email address, password, phone number, and date of birth.
Profile Information: Your username, biography, profile photos, interests, and preferences.
Payment Information: If you make purchases, we collect payment details such as credit card numbers (processed securely by our payment providers).
User Content: Photos, videos, comments, reviews, and other materials you upload to the Services.
Communications: The content of messages you send to us or other users through the platform.
B. Information Collected Automatically:
When you access or use our Services, we automatically collect information about you, including:
Log Information: We collect log files about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Location Information: With your consent, we may collect information about the precise location of your device to facilitate location-based features like "Near Me". You can stop the collection of this information at any time by changing the settings on your mobile device.
C. Information Collected from Other Sources:
We may obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.
3. How We Use Your Information
We use the information we collect to operate, promote, and improve our Services. Specifically, we use your information to:
Provide, Maintain, and Improve Services: To deliver the services you request, process transactions, and send you related information, including confirmations and invoices.
Personalization: To customize your experience and provide advertisements, content, or features that match your profile and interests.
Safety and Security: To monitor and analyze trends, usage, and activities in connection with our Services; to investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities; and to protect the rights and property of Roavva and others.
Communications: To respond to your comments, questions, and requests and provide customer service; to communicate with you about products, services, offers, promotions, rewards, and events offered by Roavva and others.
Legal Compliance: To comply with any applicable law, regulation, legal process, or governmental request.
6. Data Security
Roavva takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption protocols to protect the transmission of data. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.
7. Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
8. Your Data Rights
You have certain rights regarding your personal information, subject to local data protection laws:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Right to Object: You have the right to object to our processing of your personal information.
Right to Portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at the email provided below.
9. Children
Our Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, please contact us.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Roavva Inc.
Attn: Privacy Officer
Nairobi, Kenya
Email: privacy@roavva.com
By using Roavva, you acknowledge that you have read and understood this Privacy Policy.